Troubleshooting & FAQs
If you are experiencing difficulties in viewing the livestream, please try the following options to see if your experience improves. 99% of the time these steps will solve the issue you are experiencing.
- Refresh your browser. Sometimes your internet browser gets stuck and needs a refresh to smooth things out. This action alone usually solves most problems.
- Try a different web browser. Google Chrome, Apple Safari and Microsoft Edge, Mozilla Firefox and Microsoft Internet Explorer all work fine for the stream.
- Make sure your browser, operating system, Adobe Flash and Java Script are up to date.
- Adjust the quality of the stream to a lower setting if you are experiencing pauses or buffering. This can be done in the settings of the player.
- You should have an internet connection of at least 700Kbps. This should be sufficient to view the stream at the lowest possible settings.
- If the volume appears low, try switching to headphones. Laptop speakers and mobile devices in particular can be difficult to hear from without headphones or external speakers.